At Julen Travels, we are committed to delivering your orders quickly and efficiently, no matter where you are in the world. This Shipping Policy explains our shipping practices and what you can expect when placing an order with us.
Order Processing
- All orders are processed after confirmation and prepared for shipment as quickly as possible.
- Since we only accept Cash on Delivery (COD), payment is collected at the time of delivery.
- Orders may take 1–3 business days to process before shipment.
Shipping Worldwide
- Julen Travels proudly ships worldwide. Delivery times may vary depending on your location.
- Typical delivery times:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
- Delivery times are estimates and not guaranteed, as delays may occur due to customs, courier networks, or unforeseen circumstances.
Shipping Costs
- Shipping costs are calculated based on your delivery location and order size.
- Any applicable shipping fees will be clearly displayed at checkout.
Customs, Duties, and Taxes
- International orders may be subject to customs duties, taxes, or import fees imposed by your country.
- These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Delivery Confirmation
- Once your order is shipped, you will receive a confirmation email with tracking details (if available).
- Please ensure that you provide accurate shipping information to avoid delivery issues. Julen Travels is not responsible for orders shipped to incorrect addresses provided by the customer.
Missed Deliveries
- If a delivery attempt is made and you are unavailable, the courier may reschedule or hold your package for collection.
- Orders not collected within the courier’s specified timeframe may be returned to us. In such cases, additional shipping fees may apply.
Damaged or Lost Packages
- If your order arrives damaged, please contact us at [email protected] with photos of the package and product.
- In the event of a lost shipment, we will work with the courier service to resolve the issue.
Contact Us
For any questions about shipping or to check the status of your order, please contact us at:
Email: [email protected]