At Julen Travels, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit Julen Travels, we may collect certain information such as your name, contact details, shipping address, and purchase information. This information is necessary for processing your orders and providing you with our services.
We do not collect or store your payment information, as we only accept Cash on Delivery (COD) as our payment method.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you regarding your purchases
- Improve our website, products, and services
- Provide customer support
- Send you promotional emails, newsletters, or updates (only if you have opted in)
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who help us with order fulfillment, shipping, and customer service. These providers are obligated to protect your data and use it only for the purposes specified by us.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, understand customer preferences, and provide personalized recommendations.
Your Rights and Opt-Out Instructions
You have the right to:
- Access and review the information we hold about you
- Request corrections to your personal information
- Request deletion of your data, subject to legal or business requirements
- Opt-out of receiving promotional communications at any time
If you wish to opt-out of promotional emails or request deletion of your data, please contact us at [email protected].
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, please note that no method of transmission over the Internet is 100% secure.
International Users
Since Julen Travels operates worldwide, your information may be processed and stored in countries outside your own. By using our website, you consent to this transfer of data.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: [email protected]